Free delivery over £25
Made in the uk
Gluten Free
Vegan & Vegetarian Options
Refund policy
Lion’s Brain®
Refund & Returns Policy
Due to the nature of our products, Lion’s Brain® crisps are classified as perishable food goods.
As a result:
- We do not accept returns
- We do not offer refunds for change of mind, taste preference, or ordering errors
Please order carefully.
Damaged, Defective or Incorrect Items
We will only offer a replacement or refund where products are:
- Damaged in transit (e.g. crushed, split, or opened bags)
- Not fit for retail sale or consumption
- Incorrect items received
Reporting an Issue
You must contact us on the day of delivery.
Email: hello@lionsbrain.co.uk
Include:
- Order number
- Photos of outer packaging
- Photos of damaged items
Claims made after the day of delivery or without photographic evidence may not be accepted.
Resolution
If approved:
- Replacement OR
- Refund within 10 business days
Non-Returnable Items
- Change of mind
- Taste preference
- Over-ordering
- Sale items
- Gift cards
Storage Responsibility
Products include a Best Before End (BBE) date.
Proper storage is the customer’s responsibility.
Legal Rights
This policy does not affect your statutory rights.