Refund policy

Due to the nature of our products, Lion’s Brain® crisps are classified as perishable food goods.

As a result:
- We do not accept returns
- We do not offer refunds for change of mind, taste preference, or ordering errors

Please order carefully.

Damaged, Defective or Incorrect Items
We will only offer a replacement or refund where products are:

- Damaged in transit (e.g. crushed, split, or opened bags)
- Not fit for retail sale or consumption
- Incorrect items received

Reporting an Issue
You must contact us on the day of delivery.

Email: hello@lionsbrain.co.uk

Include:
- Order number
- Photos of outer packaging
- Photos of damaged items

Claims made after the day of delivery or without photographic evidence may not be accepted.

Resolution
If approved:

- Replacement OR
- Refund within 10 business days

Non-Returnable Items
- Change of mind
- Taste preference
- Over-ordering
- Sale items
- Gift cards

Storage Responsibility
Products include a Best Before End (BBE) date.
Proper storage is the customer’s responsibility.

Legal Rights
This policy does not affect your statutory rights.